Today is my 60th day at Automattic. I still wake up every day humbled by the fact that I work with Automattic and its amazing team of individuals. Here are the words I’d use to describe the our team:
- candid (honest)
I’m a Data Sherpa on Customer Marketing. Customer Marketing focuses on everything that happens during/after sign-up. Our job is to open the front door, welcome our user into WordPress.com, offer them a cup of tea and then see them off to wherever they desire to go. I work with Anne Forbush, Filippo Di Trapani (fancy name, I know!), Sara Rosso (also see this and this), Travis Walter, Cristel Rossignol, and Mark Ryall. Simon Ouderkirk is my data counterpart on the Acquisition team.
The two most moving lessons I’ve learned in a short 60 days in no particular order:
Finding answers online is a skill…and anyone can learn this skill. During my first weeks at Automattic I worked on the Happiness team (support team). I answered user chats and emails. What I learned was that I can find answers online on my own. To quote my Rotation summary, “It took practicing finding information and answers online to show me that I am totally capable at resolving issues and by reading/learning online. This is a game changer. I now have confidence and know I can find answers I need without having to always recruit a listening ear. This also boosts my learning capabilities, a huge gift in and of itself. I can pick up a new skill, read about it, engage on- and off- line and I know I’ll find my way to new skills and understanding.”
Judgment was my default. I’ll admit it. I didn’t realize how habitual judging first had become for me. Oddly, I don’t think anyone including myself would consider me judgmental so writing this feels ironic. The process looks something like this: curiosity > question > judge > act. You can exchange “judge” with “evaluate” if you find “judge” too negative in connotation. Until this point, I spent far too little time in the curiosity > question stages at the expense of opportunity and my mental health. (I’d much rather not be a judgey person; negativity and unnecessary evaluation weighs on the soul.) Luca Sartoni (and here) posted something internally after a conversation I had with him and the tone and style of his post somehow spoke to me. It led me to this realization. When I saw how the language he used focused on curiosity and exploration, it hit me that my language (verbal and in my head) needed to shift in that direction. Now I spend significantly more time in the curiosity > question stages and only then do I move on to judge > act.